Returns and refunds

It is possible to request the return of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):

- the request must be made within 14 days from the date of receipt of the garments.

To start the return procedure it is necessary to send an email to donnescatenate@eclipsefashion.it specifying " return request" in the subject.

Once the request has been made, you will receive the return document to be inserted inside the package and the shipping label to be affixed outside the same to your email address. The transport costs for returning the product will be at your expense (7 euros) and will be deducted from the refund amount, except in cases where the return occurs due to a product defect or shipping error.

The acceptance of the returned goods takes place only in the following cases (pursuant to Legislative Decree 206/2005):

- the product must be intact and not used;
- the tag accompanying the product and / or the seal must not have been removed;
- the return of the product purchased online must be made exclusively by following this procedure.

After verification   of the above conditions, we will refund the amount paid. In the absence of the above conditions, the product   it will be sent back to you.

Note: Returns of items purchased online will not be accepted unless the above procedure has been previously followed and the above requirements respected.